RETURNS & EXCHANGE POLICY
Change of Mind
We accept all change of mind returns as long as :
- - It is lodged within 30 days of delivery
- - It is in its original packaging, including instruction manuals and all accessories
- - The Box/Packaging is unworn, unopened, unused and in its original condition
- - Any sewn-in/Attached labels are still attached
Do bear in mind that all postage charges are the responsibility of the customer and refunds will incur a 10% administration and handling fee to a minimum of $9.00
The product is damaged or not working properly. What do I do?
Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part.
When that happens, please contact our customer service team on 1800 SCOPES (1800 726 737). We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send you a brand new replacement.
The product isn't the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return. We pay for postage of the product back to us and can offer you a full refund or store credit.
I want to cancel my order. Can I?
As long as the order has not been sent for picking and packing in the warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organising a return. Do note that once the order has left our warehouse, postage back to us will not be covered and a 10% handling fee will be charged.
*Please note that any returns sent to our office without an RMA number will not be processed. Hence it is very important that you speak to our support team and get issued an RMA number before returning a product. To lodge a return, call us at 1800 SCOPES (1800 726 737) or email@example.com